*CITIZENS CHARTER*
OFFICE OF THE BLOCK DEVELOPMENT OFFICER
W.PHAILENG RD BLOCK
I.VISION
The vision of Mahatma Gandhi NREGA is to enhance the livelihood security of rural households across the country by providing at least 100 days of guaranteed wage employment in a financial year to every rural household whose adult members volunteer to do unskilled manual work. Mahatma Gandhi NREGA recognizes the importance of strengthening the livelihood resource base of the poor by reaching the most vulnerable sections of rural areas, including Scheduled Castes, Scheduled Tribes, women-headed households, and other marginalized groups.
II.MISSION
- Providing wage employment for atleast 100 days in a financial year.
- To enhance the livelihood security of rural households by promoting sustainable rural development.
- To promote the active participation of women in the workforce.
- To create permanent assets for strengthening the rural infrastructure
- Strengthening the livelihood resource base of the poor by reaching the most vulnerable sections of rural areas, including Scheduled Castes, Scheduled Tribes, women-headed households, and other marginalized groups.
III.MAIN SERVICES
III
Services delivered by the department/ office to citizens or other offices/ organisations including NGOs. | Responsible official with designation | Email and Mobile No | Process for delivery of service within the office | Documents, if any, required for obtaining the service to be submitted by citizen/ client | Fees, if any, for the service with amount |
Application for Job card under MGNREGS | Moses Ramdinthara,BDO | Application format to be used. | *Photocopy of Ration card, *EPIC, *Aadhar with NPCI mapping, *2 Passport size photos, *VC/YMA pem lehkha – pem tan, | Nil | |
Supervision of employment under MGNREGS | Veronica Ngurthanpari,APO |
| All works under MGNREGS are scrutinized by the APO and further submitted to the PO. | - | Nil |
Aadhar Enrollment | H.Rosiamkima, Aadhar Supervisor |
| Application format to be used. | Adult Application-EPIC,S.T Certf.
Minor Application-Birth Certf, Nu/Pa Aadhar |
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Monitoring and Supervision of Disaster related issues | Moses Ramdinthara,BDO
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| * Information on disaster related issues are received from VC or affected person. *Application is processed through file *Zonal officers/VLAA verified damaged site on the spot *Assistance issued as per norms | VLMC recommendation letter |
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Supervision of works under Mizorm State Rural Livelihood Mission | Lalduhawma,BMM |
| Release of assistance subject to the condition that the same has been approved and sanctioned by higher authority | Vouchers and receipts. |
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Information under RTI (Right to Information Act, 2005) | Josephine Laldintluangi,UDC |
| Citizens may request for any information as allowed under RTI Act, 2005 by submitting a written application or through online application. | As per RTI Act, 2005 |
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IV. SERVICE DELIVERY STANDARD
Sl. No. | Services delivered by the office to citizens or other offices /organizations including non governmental organisations | Stipulated Time Limit for delivery of service days/ weeks/months | Remarks, if any |
1. | Overall block administration and supervision | It is subject to the decision of the BDO and as per government instruction in the matter under request. | Nil |
2. | Application for job card under MGNREGS | 30 days |
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3. | Employment under MGNREGA (Mahatma Gandhi National Employment Guarantee Scheme) | 15 days subject to the condition that fund is available. |
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4. | Housing Assistance under PMAY-G | No time bound |
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5. | Supervision of works under Mizoram State Rural Livelihood Mission (MzSRLM) | No time bound |
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6. | Enrolment/Deletion/Correction in Electoral Roll. | During Summary Roll Revision, within the period of ‘claim and objection’ specified by Election Commission. However, during continuous updation it is subject to the decision of the AERO/AMERO |
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7. | Information under RTI (Right to Information Act, 2005) | 30 days. 48 hours if it concerns life and liberty of a person |
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V.GREIVANCE REDRESS MECHANISM
* Website address to lodge grievance https://pgportal.gov.in/
* Website address to lodge grievance https://mipuiaw.mizoram.gov.in/
Name of the responsible officer to handle public grievance in the office |
Contact No |
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Moses Ramdinthara,BDO | 0389-2908070/ 8794521266 |
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VI.LIST OF STAKE HOLDERS
Sl No. | Stakeholders/Clients |
1 | All government departments and Village Councils at the block level with regard to overall block administration. |
2 | All Village Employment Committees and MGNREGA Job Card Holders. |
3 | All beneficiaries under PMAY-G |
4 | All Self Help Groups under MzSRLM |
5 | All citizens and the general public with regard to Roll Entry/Deletion/Correction, Disaster Management, Magisterial approval, RTI etc. |
VII.EXPECTATIONS OF THE DEPARTMENT/OFFICE FROM CITIZENS/SERVICE RECIPIENTS
Sl No. | Expectations of the department/office from citizens/service recipients
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1 | Applications as per prescribed format and completed in all respects along with all necessary documents and attested as required are to be submitted.
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2 | Provide clear statement of grievances along with document if any.
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3 | Clients seeking redressal of their grievances can contact officers and staffs on all working hours.
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4 | Expected to obey prohibition, orders and notifications issued in the interest of public services.
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5 | 100 days guaranteed employment for MGNREGA job card holders.
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6 | Creation of public assets and development works under MGNREGS.
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